Returns & Exchanges

At JinRush, your satisfaction is at the heart of everything we do. We are committed to providing high-quality products and a reliable shopping experience. If you encounter any issues with your order, our team is here to assist you promptly and professionally.

Returns

We accept returns only for defective or damaged products. If your item arrives defective or damaged, please contact us within 30 days of your purchase to request a return authorization.

To be eligible for a return:

  • The item must be unused, in its original condition, and returned in the original packaging or equivalent protective packaging.
  • A valid proof of purchase is required.
  • Returns without prior approval will not be accepted.

Important: Items purchased on sale, clearance, or during promotional events are considered final sale and are not eligible for return unless they arrive defective.

Refunds

Once your return is received and inspected, we will notify you of the status. If approved, a full refund will be issued to your original payment method within 3 business days. You’ll receive a confirmation email once your refund is processed.

If you haven’t received your refund:

  1. Check your bank account or credit card statement.
  2. Contact your payment provider, as processing times can vary.
  3. If the issue persists, please reach out to us at contact@jinrush.com or call us at +1 (417) 576-5276.

Exchanges

Yes — we accept product exchanges. If you’d like to exchange an item for a different size, color, or alternative product, please contact us within 30 days of your purchase.

Exchange conditions:

  • The item must be unused, in original condition, and accompanied by proof of purchase.
  • Exchanges are subject to product availability.
  • Shipping times for exchanged or replacement items may vary depending on your location.

Return Shipping

Customers are responsible for return shipping costs, except when the product is defective or an incorrect item was sent. In such cases, JinRush will cover the return shipping fee.

We currently accept returns and exchanges within the United States only.

Contact Us

For any questions, concerns, or to initiate a return or exchange, please reach out to us: