FAQs

Order Placement & Support – JinRush

At JinRush, we’re dedicated to offering you a seamless shopping experience. Whether you need help tracking your order, requesting a return or exchange, or have questions about your purchase, our team is here to assist.

Is an account required to place an order?

No — you can place an order as a guest by simply entering your email address and shipping information at checkout. Be sure to provide accurate contact details, as all order confirmations and updates will be sent via email.

However, creating a JinRush account unlocks extra conveniences:

  • Easily track and manage your orders.
  • Save your shipping details for faster checkouts.
  • View your complete order history.
  • Be the first to hear about special offers and exclusive promotions.
Is it free to create an account?

Yes — setting up a JinRush account is completely free, with no extra fees or hidden costs.

How can I check my order status?

You can track your order using the order number or tracking number provided in your confirmation email. Alternatively, log in to your JinRush account for real-time updates. We’ll also send you regular email notifications as your order progresses.

How do I request a return or exchange?

Most items are eligible for return or exchange within 30 days of purchase. To begin the process:

  • Log in to your JinRush account and view your Order History, or
  • Contact our support team for personalized assistance.

Some products — including seasonal items, promotional products, or large specialty goods — may have special return conditions. For full details, please see our Returns & Refund Policy.

Payment Information

If you have questions about payments, billing, or transaction issues, see the FAQs below.

What payment methods and currency do you accept?

JinRush currently accepts:

  • Major credit and debit cards: Visa, MasterCard, American Express, and Discover.

All transactions are processed in U.S. dollars (USD). If your payment account operates in a different currency, the final charge may vary based on the current exchange rate and any fees applied by your financial institution.

Will my card be charged immediately after placing an order?

Yes — once your order is confirmed and payment details are verified, your payment will be processed immediately. In some cases, it may appear as a pending authorization initially before being finalized.

What should I do if my payment is declined?

A declined transaction could be due to several reasons:

  • Insufficient available funds.
  • An expired card.
  • Bank-imposed daily transaction limits.
  • Temporary network issues.

We suggest:

  • Double-checking your card details.
  • Confirming sufficient balance and valid card dates.
  • Contacting your bank to approve the transaction or remove restrictions.
  • Trying a different card or payment method.

If issues continue, reach out to our customer support team for assistance.

Why is my payment showing as "Pending"?

A "Pending" status means your bank has temporarily held the funds but has not yet completed the transaction — this is common for pre-authorization. It usually clears automatically within a few business days. If it remains unresolved, contact your bank for assistance.

Still Need Help?

If your question wasn’t answered here, we’re happy to help!
Reach out to our support team:

We look forward to assisting you!