HOW CAN WE HELP?
Most Important Questions
Item
How long does the shipment take?
The delivery time varies based on the product type, production time, and any unexpected delays. Generally, orders arrive within 7-22 business days from the purchase date. Each product page includes estimated shipping and delivery details for your reference.
For further information, check our Shipping Policy, where we outline production and shipping estimates. We strive for quick processing and will keep you informed throughout the shipping process.
To track your order, simply visit the Track Order section on Jinrush.com, enter your order number and email, and access real-time tracking updates.
If you need any assistance, feel free to contact us—we’re always here to help!
How are my shirts sized?
To ensure the best fit, please refer to our Size chart, where you can find accurate measurements for each product.
Note: Due to the production process and manual measuring, a slight variation of up to ±1.0 inch may occur.
How can I request a replacament/refund?
We are committed to delivering high-quality products and ensuring customer satisfaction. If you receive a defective or incorrect item, contact us through our support form within 30 days of delivery, including a photo of the issue. We’ll work quickly to resolve the matter for you!
What payment methods and currency do you accept?
We currently accept credit, debit, and prepaid cards. More details can be found on our Payment methods page.
All transactions are processed in USD. If your bank operates in a different currency, the final amount may vary due to exchange rates.
How can I contact your customer service?
Your satisfaction is our priority! For any questions or concerns, please visit our Contact Us page—we’re happy to assist.
